We love to hear from you! To ensure you get the answer you want as soon as possible, please see below who you should email/call. For any general enquiries, or if you need assistance for buying online - simply click on our chat widget in the bottom right of the screen. This will open up a support widget on the website for you to ask a question or chat with one of our customer service team members if they're online. Our live chat hours are typically Monday - Friday 9am - 5pm. If no one is online, there's an option leave a message for us or request a callback.
You can also email us at hello@baileynelson.co.nz. We always endeavour to get back to you within 1 business days.
Ordered something in one of our boutiques? Need a copy of your script or invoice?
No worries! Our in store teams can update you on the order you placed, answer any questions you have, and send through your prescription in a jiffy - you can find your stpres's phone number and email address over here.
Have a question? Some feedback for us? Just feeling lonely and want someone to email?
Our customer service team would love to help!
Simply click on our chat widget in the bottom right of the screen. This will open up a support widget on the website for you to ask a question or chat with one of our customer service team members if they're online. Our live chat hours are typically Monday - Friday 9am - 5pm.
Ordered something online? Want to order something online and have questions about your prescription?
Easy stuff!
Email hello@baileynelson.co.nz (be sure to quote your order number!) * If you reside outside New Zealand, please see international contact details below. Note that we currently ship within New Zealand for purchases made on the New Zealand website. We do also ship within Australia (for purchases made on baileynelson.com.au) and Canada & The United States (for purchases made on baileynelson.com).
You're involved in marketing or PR?
Email pr@baileynelson.com.au
You live in Australia?
G'day mate! Email info@baileynelson.com.au
You live in Canada or U.S?
Jolly good! Email hello@baileynelson.com