Bailey Nelson
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Buying online

Is it time to get new glasses? Learning how to buy glasses online is easy. From finding the frames that will fit you best to entering the key details for your prescription, our guide will help you through every step.

Step 1

Choose your frames

Now it is even easier to choose your frames with virtual try on and recommendations. Simply click the ‘Try on’ button, and follow the prompts to visualise the selected frame on your face.

Step 2

Enter your prescription and measurements

You will need a copy of your prescription to buy glasses online. If you don’t know your prescription or if it has expired, you can book an appointment online.

You will also need to measure your pupillary distance. Find out how.

When you’re buying glasses online, it’s also important to have your glasses measurements on hand. Knowing the measurements of your current glasses will help find the perfect fit for your next pair. Just take a look at the temple arm of your existing pair of eyeglasses or sunglasses to find the right figures.

frame measurements

Only single vision near or distance glasses can be purchased online. If you need progressive glasses, please contact your local Bailey Nelson store.

We also sell non-prescription clear lenses. Simply select ‘Non-prescription’ to buy glasses or sunglasses without a prescription. Please note you cannot claim non-prescription glasses using your optical extras on your health fund.

Step 3

Choose your lenses

Next select the lens options and treatments to enhance your glasses.

Step 4


Once you’re happy with your order you can proceed to payment. Your glasses will then be made to order and delivered for free. Orders usually take up to 10 working days to be delivered. Your new glasses will arrive ready to be slipped on and enjoyed!

If you are not happy with your glasses for any reason, you can return them to us. No worries, no fuss. If you’re a health fund member, you can claim your purchase via your health fund's claims process once you've completed your purchase.

Step 5


Quality that we’re proud of  

All our frames and lenses are manufactured with exacting international standards. If within 1 year of purchase your glasses have any defects relating to material or production faults, we will repair or replace a like-for-like pair for you.

Custom-made just for you 

Each of our prescription products is custom made just for you, and we tailor our experience to help you find the perfect pair. With that in mind, all custom prescription products are final sale. Vision is our top priority, so if you are concerned with your lenses, we will ensure to remake these for you from 30 days of purchase

Confident in multifocals 

We want you to be 100% confident and comfortable in our high-quality multifocal lenses, so we will provide a 30-day customer satisfaction guarantee and remake your lenses if required from date of collection.

Forever looking good and fitting well 

You can always come in to have your frames adjusted or professionally cleaned. This service is complimentary for the life of your glasses.