Bailey Nelson
  • cart0

Frequently Asked Questions

Two Pair Offer

Two Pair Offer

+

Ordering Online

How do I order online?

+

I've been to a BN store before, do you have access to my prescription?

+

What payment methods do you accept?

+

What if I made a mistake when entering my prescription?

+

How do I return an online purchase?

+

Shipping & Returns

How long do prescription items take?

+

How long do non-prescription items take?

+

How does in-store collection work?

+

What is your returns policy?

+

Prescriptions

Do you offer eye testing?

+

Why does my prescription expire?

+

What prescriptions do you cover?

+

Do you offer anti-fatigue, progressive, or bifocal lenses?

+

What if I have an astigmatism?

+

What is my pupillary distance (PD)?

+

My frames don't fit perfectly/my prescription doesn't feel right, what should I do?

+

Can I order frames without lenses?

+

Can I get high-index lenses?

+

What's included in the price listed?

+

Do you offer Blue Light Filter on your lenses?

+

Contact Lenses

Why do I need a contact lens prescription? How do I get it?

+

Why is a contact lens fitting so important?

+

How long should I wear my contacts, and how often?

+

What if I want to buy a different brand to what is listed on my prescription?

+

Contact Lens Subscriptions

How do I subscribe?

+

What if I wear two different types of lenses?

+

When will my contact lenses arrive?

+

How do I edit my subscription details?

+

Help! I can't log into my account.

+

I've still got a lot of lenses, can I change the frequency of delivery?

+

I'm running out of lenses, can I change the frequency of delivery?

+

How can I suspend or cancel my subscription?

+

How much do you charge for delivery?

+

Can I claim my rebate from my private health fund?

+

What if my credit card declines?

+

How do I return my order?

+

Health Funds

Are you covered by health funds?

+

When will I get my receipt?

+

Care and Construction

How do I care for my new glasses?

+

What are your frames made of?

+

Tell me about your lenses.

+

Why are your glasses so cheap? Am I missing something?

+