Frequently Asked Questions

Two Pair Offer

How do I order online?

I've been to a BN store before, do you have access to my prescription?

What payment methods do you accept?

What if I made a mistake when entering my prescription?

How long do prescription items take?

How long do non-prescription items take?

How does in-store collection work?

What is your returns policy?

Do you offer eye testing?

Why does my prescription expire?

What prescriptions do you cover?

Do you offer anti-fatigue, progressive, or bifocal lenses?

What if I have an astigmatism?

What is my pupillary distance (PD)?

My frames don't fit perfectly/my prescription doesn't feel right, what should I do?

Can I order frames without lenses?

Can I get high-index lenses?

What's included in the price listed?

Do you offer Blue Light Filter on your lenses?

Why do I need a contact lens prescription? How do I get it?

Why is a contact lens fitting so important?

How long should I wear my contacts, and how often?

What if I want to buy a different brand to what is listed on my prescription?

How do I subscribe?

What if I wear two different types of lenses?

When will my contact lenses arrive?

How do I edit my subscription details?

Help! I can't log into my account.

I've still got a lot of lenses, can I change the frequency of delivery?

I'm running out of lenses, can I change the frequency of delivery?

How can I suspend or cancel my subscription?

How much do you charge for delivery?

Can I claim my rebate from my private health fund?

What if my credit card declines?

How do I return my order?

Are you covered by health funds?

When will I get my receipt?

How do I care for my new glasses?

What are your frames made of?

Tell me about your lenses.

Why are your glasses so cheap? Am I missing something?