Bailey Nelson
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Latest COVID-19 Updates

Last updated Wednesday 1 December, 2021



Our Auckland stores will open their books for routine eye care appointments from Friday 3rd December. Under traffic light red, customers are now able to browse in store. There will be a limit on how many people are allowed in store at a time and this will vary from store to store. 


Our Tauranga, Wellington and Christchurch stores are open and continue to operate under traffic light orange. Eye tests are available and appointments can be made online or by contacting your local store.


- Please make sure you sign in using the Covid tracking app or by using one of the provided register sheets before entering the store.  

- 1 meter social distancing must be maintained at all times in store. 

- Face masks must be worn in store and you may be turned away if you do not have one.    

- Mandatory screening will also take place before testing. You will be asked to reschedule your appointment if you are feeling unwell/present COVID-19 symptoms, are waiting the results of a Covid-19 test or have visited a place of interest in the last 2 weeks. 

- Being an essential service provider, we do not require you to provide a vaccine pass for eye testing or to access our retail services. 




We continue to serve customers online with free shipping and 30 day returns during this time. We also have our Virtual Try On tool available to use on almost all styles to help you shop. For the best experience for Virtual Try On, use an iPhone X or newer.

Please note we are experiencing delays of about 5 working days with dispatch at the moment due to a backlog of orders and postal delays. Rest assured we are doing everything we can to get your order to you as quickly and safely as possible. As normal you will receive a tracking link to let you know once your order is on its way. As always, please feel free to get in touch with us via the live chat (under Support in the menu) during business hours (9-5 am, Mon - Fri) or sending an email to

A huge thank you from all of us for your patience in these unprecedented times. We look forward to seeing you soon!   


Stay safe and Kia kaha,

The Bailey Nelson team